Name and contact details of the responsible body

City of Düsseldorf
The Lord Mayor

Office for Social Affairs and Youth
51/01 Youth welfare and social planning – controlling

Willi-Becker-Alley 7
40200 Düsseldorf
Telephone 0211- 8995298
E-mail Familien-navigator@duesseldorf.de

Responsible person in the sense of the art. 4 No. 7 GDPR is:
City of Düsseldorf
The Lord Mayor

Marketplace 2
40213 Düsseldorf
Telephone 0211-8991
Fax 0211-8929222
E-mail info@duesseldorf.de

Accessibility of the Data Protection Officer

If you have any questions about whether the City of Düsseldorf processes your data in accordance with data protection, you can send them to the Data Protection Officer of the State Capital Düsseldorf, Department 07/1, 40200 Düsseldorf, telephone 0211-8991, e-mail datenschutz07@duesseldorf.de.

Alternatively - and for general questions about data protection - you can also contact the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, Kavalleriestraße 2-4, 40213 Düsseldorf, telephone 0211-384240, e-mail poststelle@ldi.nrw.de.

Your rights as a user*

You have the following rights vis-à-vis us regarding the personal data concerning you:

  1. the right of access;
  • the right to rectification or cancellation;
  • the right to restriction of processing;
  • the right to object to processing;

    • Please contact Familien-navigator@duesseldorf.de by email.

    You also have the right to contact the State Commissioner for Data Protection and Freedom of Information of the State of North Rhine-Westphalia (Germany).www.ldi.nrw.de) to complain about the processing of your personal data by us.

    Information on data protection

    When using our information service, personal data is processed. This is already necessary for technical reasons in order to guarantee you all the functionalities of our website and the security of our offer (legal basis is Art. 6 para). 1 S. 1 lit. e DSGVO i.V.m. § 3 para 1 DSG NRW.

    Technical implementation/programming

    d-NRW AöR, www.d-nrw.de
    in cooperation with:
    BMS Consulting GmbH,www.bms-consulting.deand
    NPO Applications GmbH,www.Essen.de

    Server log files

    The online system www.guterstart.nrw.de/duesseldorf.such is hosted in the data center of KAMP Netzwerkdienste GmbH:

    KAMP Netzwerkdienste GmbH
    Vestic Road 89-91
    46117 Oberhausen
    Telephone: +49 208 89 402-0
    Fax: +49 208 89 402-40

    The provider of these websites automatically collects and stores information in so-called server log files for a period of 7 days, which your browser automatically transmits to us. These are:

    • Browser type and version
    • Operating system used
    • Referrer URL (website you visited before visiting these pages)
    • IP address of the accessing computer
    • Time and data volume of server request


    This data is not intended to identify persons. This data shall not be combined with other data sources. The data is required for troubleshooting. We reserve the right to subsequently check this data within the storage period if we become aware of concrete indications of unlawful use.

    Use of cookies

    For the purpose of improving its web and service offerings, the operator uses KAMP so-called cookies. Cookies are text information files that your web browser stores on your computer when you open one of our websites. Cookies do not cause any damage to your computer and do not contain any viruses. If you want to prevent the use of cookies, you can refuse to accept cookies in your browser.

    Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on the next visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. When deactivating cookies, the functionality of this website may be limited.

    Matomo

    On this website we use the open-source web analysis service Matomo. The use of this analysis tool is based on art. 6 par. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user behavior in order to optimize Good Start. When analysing with Matomo, we use IP anonymization. Your IP address is shortened before the analysis, so that it can no longer be clearly assigned to you. We have configured Matomo so that Matomo does not store cookies in your browser. We host Matomo exclusively on our own servers, so that all analysis data remains with us and is not passed on.

    SmartMaps Card Service

    On this website we use the map platform “SmartMaps” of YellowMap AG, CAS-Weg 1-5, 76131 Karlsruhe, which allows map services to be displayed directly on the website.
    When calling up the SmartMaps service, your browser transmits technically necessary data to the servers of YellowMap AG in order to be able to provide the service. These data are processed in compliance with the GDPR and are not stored permanently. SmartMaps does not set cookies.
    Further information can be found at:www.smartmaps.net/dsgvo

    Sharing of personal data

    Data that has been logged when accessing the online system www.guterstart.nrw.de/duesseldorf.such or collected for a third special service will only be transmitted to third parties outside the state government if we are legally or by a judicial or judicial authority. Prosecutors are obliged to do so or the disclosure is necessary for legal or prosecution in the event of attacks on the Internet infrastructure of the state government.

    Use of social media and platforms

    Via the following link, we inform you about the data protection aspects of the presences in social networks and platforms operated by the City of Düsseldorf: https://www.duesseldorf.de/infonav/general-datenschutzerklarung-nach-der-datenschutz-Grundverordnung-dsgvo#c163246

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